Terms and Conditions

1. COPYRIGHT

1.1 To obtain permission for use of any content on this site please contact thevineonline@outlook.com

 

2. PROPERTY RIGHTS

2.1 Everything on this site is the property of Health Vine Sport café.

 

3. PRICING

3.1 The price of each product is displayed with the product, in the event of a product being on special, this price will be displayed.

3.2 All prices are quoted in South Africa Rands (ZAR)

3.3 All prices on the web site include VAT at the rate of 15%.

3.4 Prices are only valid on the website and might differ from The Vine store in Hout Bay.

3.5 Shipping costs are calculated in accordance to region of delivery.

 

4. DELIVERIES

4.1 All deliveries will be delivered within 7 working days. Should The Vine not meet this deadline a full refund will be offered and the order cancelled.

4.2 Where delays and out of stock situations occur, every effort will be made to inform the buyer. Should this situation occur refer to in clause 8.1

4.3 The courier will request proof of identity from the person receiving the goods and will be required to record such details on the invoice

4.4 By signing such invoice document, the receiver confirms that the goods were received undamaged and in good condition.

4.5 In the unlikely event that the goods arrive damaged or items may be missing, and the receiver wishes not to accept the items, then they must indicate on the waybill the reasons for sending the parcel back and both parties will need to co-sign against this indication.

4.6 In the event of Thevineonline being given an incorrect delivery address or no one is present to receive the item at the time of delivery, the delivery will be returned to our offices, and we will then contact you to re-schedule the delivery. Please note that you will be liable for the delivery fee again, as we use contract delivery teams and we are charged for each delivery, and in turn this fee will be passed onto the purchaser.

4.7 In the event of an exchange due to incorrect sizing or error on the purchaser, additional delivery costs may be applicable.

 

5. COLLECTIONS

5.1 We offer a Collection option at The Vine, shop 1, Red sails building, Main Rd, Hout Bay. Delivery charges will not be applicable for this option.

 

6. STOCK AVAILABILITY

6.1 Stocks of all goods on offer are limited. TheVineOnline shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available. However, should items still be offered after stocks are sold, TheVineOnline shall only be liable to refund monies where it is unable to fulfil orders at advertised prices.

 

7. SPECIAL OFFERS

7.1 TheVineOnline shall not be liable for the sale of items at lower prices if such prices were increased and users and/or purchasers could not, for whatever reason, conclude an agreement of sale while such prices remained low.

 

8. REFUNDS

8.1 Should TheVineOnline supply the incorrect product or if the product is damaged or faulty, TheVineOnline shall exchange the unit for a new one, provided that the damaged unit is returned in it’s original packaging.

8.2 TheVineonline work on a five day refund policy.

8.3 Cash refunds will not be given, and any monies due will be paid back into the users bank account.

 

9. GOVERNING LAW

9.1 This site is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law.

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